Privacy Policy

‍This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website (Site). In this Privacy Policy we, us or our refers to Hive Wise Pty Ltd. 

‍Types of personal information 
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‍The types of personal information we may collect about you will depend on the nature of our engagement and interactions with you. Examples of personal information we may collect and hold include: 
• general identification information such as name, age, date of birth, gender, occupation and marital status;  
• contact details, including email address, mailing address, residential address and/or telephone number;  
• bank account and credit or debit card details; 
• government-issued identification numbers such as tax file numbers; 
• financial records; 
• details of products and services we have provided to you and/or that you have enquired about, and our response to you; 
• legal/professional advice received that may contain additional personal information, such as family relationships and other business-related connections; 
• resume and job application related details; 
• browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour; 
• information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider; 
• additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and 
• any other personal information requested by us and/or provided by you or a third party. 

‍Collection of personal information
 
‍We may collect and hold personal information in both hard copy and electronic formats. We engage third parties to host electronic information through third party data servers.  

We will generally collect personal information directly from you. For example, we may collect personal information through our correspondence with you (in person, over the phone or over email), when you provide documents and financial records to us, and when you submit a form or enquiry via our Site. 

For time to time we may collect personal information from other sources. For example: 
• when we collect personal information about you from third parties acting on your behalf or as your representative (such as financial advisers and solicitors);  
• when we collect information from you in order to provide you with services, a quote for services or our invoices in relation to services rendered; 
• concerning an associate of a client or a prospective client (such as a spouse or child) where it is considered unreasonable or impracticable to seek this same information directly from the associate; 
• marketing mailing lists and other publicly available sources (such as social media platforms, court judgments, directorship and bankruptcy searches and White Pages directory); 
• from your employer (if we are engaged to provide services to them); and
• from a referee provided by you on an application made with us. 

‍Extent of information collected 
‍We do not collect any personal information other than information reasonably necessary for, or directly relating to, the primary purpose for which we have been engaged or may be engaged, or for other functions and activities. 

Collection of extraneous or excessive information will be destroyed and/or deleted as soon as it is reasonably practicable to do so.  

When you provide us with someone else’s personal information, you should only do so with their authority or consent, or if you are required or authorised by law. You should also refer them to this Privacy Policy. 

‍Use of personal information 
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‍We may use your personal information for various reasons which are of legitimate interest to you and us, including: 
• to contact and communicate with you; 
• to provide our services to you in accordance with our engagement letter; 
• for internal record keeping and administrative purposes; 
• to enable you to access and use our Site, associated applications and associated social media platforms; 
• for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;
• for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you; 
• to comply with our legal obligations and resolve any disputes; and 
• to consider your job application. 

‍Disclosure of personal information to third parties 
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‍For the reasons listed above, we may disclose personal information to the following third parties:
• our employees, contractors and/or related entities; 
• our existing or potential agents or business partners; 
• your authorised representatives, advisors and consultants; 
• any person acting on your behalf, such as your financial advisor, solicitor, agent or administrator; 
• our professional advisers and specialist consultants; 
• insurers; 
• superannuation details to a fund administrator; 
• your referee as part of our recruitment activities;  
• anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred; 
• courts, tribunals, government bodies, regulatory authorities and professional associations;  
• third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, marketing or advertising providers and payment systems operators; 
• third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and 
• third parties to collect and process data, such as Google Analytics. This may include parties that store data outside of Australia. 

‍Overseas disclosure 
‍Where we disclose your personal information to the third parties listed above, these third parties may store, transfer or access personal information outside of Australia. Unless we seek and receive your consent to an overseas disclosure of your personal information, we will only disclose your personal information to countries with laws which protect your personal information in a way which is substantially similar to the Australian Privacy Principles and/or we will take such steps as are  reasonable in the circumstances to require that overseas recipients protect your personal information in accordance with the Australian Privacy Principles. 

‍How we treat personal information that is also sensitive information
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‍Sensitive information is a subset of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.  

Our policy is that we attempt not to collect sensitive information about our clients or prospective clients, however that may not always be possible. If any of our clients or prospective clients elects to provide us with any sensitive personal information, we will take all reasonable steps to ensure that the sensitive information is securely protected. In the event we propose to use such personal information, we will first notify you and seek your consent prior to such use. 

‍Your rights and controlling your personal information
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Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the services offered on or through it. 

‍Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.  

‍Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. 

‍Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.  

‍Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date. 

‍Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. 

‍Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication. 

‍Storage and security 
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‍We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. 

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy. 

‍Cookies and web beacons 
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‍We may use cookies on our Site from time to time. Cookies are text files placed in your browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie. 

By acceptance of our cookie, you will be permitted access to all pages of the site. A user who does not accept the cookie from the site may not be able to access certain areas of the site. 

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page. 

‍Links to other websites
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‍Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

‍Amendments 
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‍We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy. 

‍For any questions or notices, please contact us at: 
‍Email: contact@hivewise.com.au 
‍Last update: 5 September 2023